Refund policy

We want you to shop with confidence, knowing exactly how our return and refund process works. Please read these guidelines carefully before initiating a return.

GROUND RULES

  • Returns must be requested within 30 calendar days from the date your order was delivered.
  • Products must be returned exactly as received. They need to be unused, undamaged, and in original packaging.
  • You may return stock products only. Customized products are not eligible for return, as they are built to your specifications.

STANDARD IRONS

  • You may try the 7-iron for up to 30 days from the date of delivery.
  • If you decide to return the set, all other irons must remain unused, in brand-new condition, and with plastic covers intact on the club heads.
  • Exceptions:
    • Customized sets cannot be returned.
    • Limited Edition sets can be returned only in new and unused condition. The 7-iron trial does not apply to Limited Editions.
    • Heads-only sets can be returned only in new and unused condition. Shafting and deshafting any club head will void the eligibility for return.

ALL OTHER PRODUCTS

  • To be eligible for return, these must be unused and in original packaging.

Start a Return

  • US orders: Use our return portal (takomo.returnscenter.com) to get started. We'll create a return label for you - the cost will be deducted from your refund.
  • All other orders: Email us at hello@takomogolf.com and we'll take it from there. Return shipping is not covered by Takomo - costs are the customer's responsibility.

INSPECTION & REFUND

  • Once we receive your item, our team will inspect it to ensure it meets return requirements.
  • Approved refunds will be issued to the original payment method.
  • Credit card refunds may take 5-10 business days to appear.
  • Original shipping fees are non-refundable.

NON-ELIGIBLE RETURNS

  • Items returned after the 30-day window.
  • Products that are damaged, altered, or show signs of use (beyond the permitted 7-iron trial).