Careers

Takomo Golf Company is a Direct-to-Consumer Golf equipment manufacturer. Takomo makes premium golf gear and sells them directly from the manufacturing line to the customer over the internet. We design our products to last time and avoid fast product cycles.

Would you like to work as a part of a global and dynamic team? Do you want to be on the leading edge of the golf equipment market?

Open positions

We are seeking a Customer Experience Associate to assist our customers with product and golf fitting-related inquiries. This individual collaborates cross-functionally to achieve high customer satisfaction from order placement to order fulfillment. This includes customer support, key account management, order status, returns, e-commerce live chat, and customer engagement.

Your main responsibilities would be

  • Answering customer support emails
  • Helping with golf fitting related questions and helping with club and shaft selection
  • Collaborate across functional teams such as sales, shipping, engineering, etc., to support customer requirements.
  • Data entry and management of order information, customer complaints, and returns.
  • Ensure order compliance with company policy and external and/or legal requirements.
  • Proactive communication and management of customer accounts
  • Primary liaison for customer communication of company and/or product changes.
  • Engage in continuous improvement mindset, especially in new initiatives, such as e-commerce, live chat, increased customer satisfaction, supporting continued business growth.

 

Basic Qualifications

  • Experience in customer service and support
  • Experience using Zendesk or other help desk software and remote support tools
  • Basic knowledge of golf, golf equipment, and golf fittings is required

We might not have an open position that suits you, but you could send us an open application. Our team is growing fast, and we are always looking for experienced and enthusiastic people to join our team.

How to apply?

To apply for any position, please email [email protected]

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